Common questions before you request help

These answers explain what the service is, what it is not, and how the first call works.

What is this service?

Did We Get Hacked? provides calm first-step help for small organizations worried that something suspicious may be a real security problem. The goal is to understand what may be happening, take safer first steps, and decide whether you need specialized help.

Is this full incident response?

No. This is first-step help, not a full investigation, legal advice, insurance claim handling, or guaranteed recovery work. If the situation appears serious, regulated, or actively harmful, the safest recommendation may be to bring in a specialized response, legal, insurance, or vendor team.

Do you need my account secrets?

No. Do not send account secrets, login codes, payment card numbers, government identifiers, or other sensitive secrets through the form or email.

What happens after I submit the request?

Submitting the form asks for a screening call. During that call, I will listen to what happened, confirm you are authorized to request help, and talk through what makes sense next. If I can help further, I will explain the recommendation and cost before you decide whether to continue.

What if this is urgent or dangerous?

If there is immediate danger, active financial harm, suspected regulated-data exposure, or a legal deadline, contact your existing IT provider, legal counsel, insurer, vendor support, or emergency response path right away.