No payment before fit and scope
Submitting the request form does not require payment. A short phone call comes first so the situation, authorization, and scope can be reviewed.
Payment safety
Payment should feel boring and verifiable
Payment is only requested after the short fit and scope call confirms that the triage offer appears appropriate.
Use normal payment rails
Payment links should come through a recognized payment provider or invoice workflow. Do not send gift cards, cryptocurrency, wire transfers, or unusual payment methods.
Verify the sender
If you receive a payment request that seems unexpected, rushed, or inconsistent with the prior fit and scope call, pause and verify before paying.
Card details stay with the payment provider
The public site should not collect card numbers directly. Card entry should happen on the hosted page of the payment provider.